Customer Care
With over 10 years of experience working with wireless service providers, we have evolved and adapted to meet their changing needs. We were able to successfully accomplish this through our interactions with our customers on an ongoing basis. To us, each and every customer is our partner in business.
The Customer Experience
Focus
Our business is focused on the needs and challenges of our customers. Our customers come to us with problems and our goal is to provide the best solutions possible to address those needs. We do this by actively engaging our customers to better understand how we can improve on what we already do well. Our customers are our priority, and our goal is to make sure they are aware of through our words and through our actions.
Result
As a result, our innovative and ground breaking solutions are a result of our interactions with customers. Our dedication to listening to our customers and helping them to effectively overcome unique problems has provided us with unique opportunities to differentiate our business from the competition.
Testimonials
I was absolutely amazed...
"To state that MTEL has provided BELL with a superior product that meets constrained timeframes is truly an understatement. I was absolutely amazed with the speed for which these structures were erected and also very impressed with the aesthetics of the installations.
MTEL has exceeded all expectations for new site development with these [composite] structures. MTEL has certainly provided myself and BELL with a new standard for future installations and I look forward to working with them again in the very near future."
Valdi Cocetta
Construction Manager
Bell Mobility
Quality workmanship….
"MTEL is one of many contractors on Rogers Communications preferred contractor list for telecom installations and testing. The projects that have been completed for Rogers by MTEL have consistently been done on time with quality of workmanship.
I find their management staff extremely experienced in the telecom business along with their added ability to deal with related project tasks and issues in a professional manner. MTEL’s field staff is equally experienced and highly trained to meet today’s standards for quality cellular and telecom installations."
Lynda Bonneau
Construction Specialist
Rogers Communications
Composite Pole Technology
